Emergence of service design and their myriad of designerly tools (dec 14, 1989 – feb 25, 2000)

Description:

"During this period, design broadened its scope for the second time. In the early 1990’s design expanded scope beyond creating tangible artefacts for the second time, focusing intently on interactions and services. This shift was supported by Buchanan’s seminal paper Wicked Problems in Design Thinking which explored the potential of design to tackle complex, ambiguous challenges."

https://medium.com/@szczpanks/design-thinking-where-it-came-from-and-the-type-of-people-who-made-it-all-happen-dc3a05411e53

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