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June 15, 2020

Frequently Asked Questions - FAQs

Use in education
Discounts for educational institutions
More details here
Discounts for educators
More details here
Discounts for students/pupils
More details here
General questions
How to create private timelines?
Private timelines which only creator can see is a Premium feature. Please upgrade your account to Premium.
How to use groups of events?
You can create a group, click anywhere in the editor and choose "Grouping" and then choose events you want to add. There is no possibility to move groups manually yet, we’re working on this!
How to use Duplicate feature?
If you upgraded to Premium, you can copy your timeline using Duplicate button on timeline page. The new timeline will have the same permissions as original one.
How to delete timeline?
It’s possible to permanently delete your timeline. Please open My Timelines, click Preferences icon and then Trash.
How to rename timeline?
When you click Settings button after saving timeline, you can rename your timeline.
How to delete timelines if I’d like to delete account?
You can permanently delete your account with all of your timelines. Open Account settings on the right top side and choose Delete account.
How to change background?
You can change background (cover) by clicking camera icon in the header of the timeline editor. Then please upload the file or paste the link to the new cover.
How to download the timeline?
You can download your timeline by clicking Download button on its page. Open your timeline from My Timelines page and choose download option.
How can I remove watermark?
To download timelines without watermark, please upgrade to Premium.
Is it possible to upload multiple media to events?
Yes, you can upload as many as you like.
How to export timeline with its background?
Add a custom cover in Editor mode. On the left side click on any export format and download your timeline with the background.
My timeline disappeared. How to get it back?
Please make sure you are logged-in to the same account you used for the timeline you are trying to open. If you can see other timelines, please check if it’s renamed. Otherwise please raise a request to support@time.graphics.
How to change the order of the events?
If you want to change order of events or group them please click anywhere nearby of these events and choose Grouping.
How to add some external charts?
Please choose one of available graphs and add its parameters in preferences on the right.
How to embed timelines into my website or blog?
Please click Embed button on the timeline page, copy the code and paste it to your website.
How to import data from Google Calendar?
Please follow this video tutorial.
I can’t login through Facebook
Please make sure you allowed TimeGraphics to use your general account data. If it doesn’t work out, please report the error to support@time.graphics.
I didn’t receive registration confirmation email
Please make sure you have an access to the email you used for account on TimeGraphics. Hover over on Account icon and choose Confirm email.
If there is still no email in 48h, please raise a request to support@time.graphics or Facebook.
I can’t restore my password
Please raise a request to support@time.graphics if you didn’t receive password change link.
I found a mistype or bug
Thank you! Please report it to support@time.graphics
Subscription questions
How to pay if I don't have a PayPal account?
Please try here. It's a donation. No need to have a paypal account. After donate, please let us know.
How to cancel the subscription?
The subscription is managed at PayPal.com. We get payments from PayPal, not from you. It's at the section "Manage recurring payments."
Is the tool free?
Yes, public timelines are free. We have some limits for Free account but also we have some options to get FREE PREMUIM and unlock limits. To be able to create private timelines or provide access to your timelines by link you should upgrade to Premium.
Does the Time.Graphics offer educational pricing?
Yes! We offer discounts on our webapp to the staff, faculty, and students of accredited educational organizations. Please raise a request to support@time.graphics
Is there any functional difference between a regular and educational license?
The only difference between these two types of licenses is the cost! An educational license to our application provides you with all the same great features that you’d have access to with a regular license.
How to avoid trial pop-up?
You can push Esc button or make your timeline available for public.
Will you charge me again when Premium terminates?
Only for subscriptions. In other cases, no, we won’t. One duration of Premium is available only for 1 year plan.
How to make 2-years payment?
Please raise a request to support@time.graphics
Will timeline disappear after Premium?
Nothing will disappear! You’ll have an access to all of your timelines. However, it’s possible to edit Private timelines only with Premium.
Payment issues
I made a payment. When I’ll get my Premium?
We apply Premium automatically, however in some cases you should re-login. If your account is not upgraded within 24h, please raise a request to support@time.graphics or via Facebook.
I made a payment by mistake. Can I get my money back?
Yes, we can make a refund in case you did double payment. Please raise a request to support@time.graphics for any payment support questions.
Can I pay by another option besides PayPal?
Yes. It’s not possible yet to pay by card on Timegraphics, but we’d be glad to discuss alternative options - please raise a request to support@time.graphics.
Can Timegraphics provide payment invoice?
Yes, we can, but only if you purchase 1 year Premium Plan. Please raise a request to support@time.graphics
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