Hawthorne's Experiments (nov 8, 1932 – jul 8, 1933)

Description:

For industry to benefit from the experiments at Hawthorne, Mayo first concluded that supervisors needed training in understanding the personal problems of workers, and also in listening and interviewing techniques. He held that the new supervisor should be less aloof, more people-oriented, more concerned, and skilled in handling personal and social situations.
It was only later, after a period of reflection, that Mayo was able to conclude that:
job satisfaction increased as workers were given more freedom to determine the conditions of their working environment and to set their own standards of output;
intensified interaction and cooperation created a high level of group cohesion;
job satisfaction and output depended more on cooperation and a feeling of worth than on physical working conditions.

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