CVS Call Analytics
Category: History
Updated: 10 hours ago
Contributors
Created byAlan D'Souza
Attachments
Events
EOM ladder harvesting complete (est. 7/24)Upgrade Call Analytics to SOP 25.4 (6/16)
(a) upgrade will address vulnerability 3
(b) one window to cover all three regionsMiddletown Call Analytics runs out of storage capacity (est. 8/14)STORAGE SOLUTION
MUST BE IN PLACE BY
THE END OF THIS CYCLEPeriods
Upgrade to Linux 9.5 (est. 7/7 to 7/18)
(a) this upgrade will address vulnerabilities 5, 6 and 7
(b) plan for three separate windows, one per region
(c) ladder harvesting to be paused for each window
(d) need a short term storage location for each Call Analytics server backupEOM / Call Analytics cycle (est. 6/27 to 9/12)Upgrade to OpenSearch 2.3 and SOP 25.5 (est. 8/4 to 8/15)
(a) need closure on storage strategy before proceeding
(b) this upgrade will address vulnerability 4
(c) plan for three separate windows, one per region
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