MVE
Category: Other
Updated: 15 May 2018
MVE v1
Contributors
Created byChris Martin
Attachments
Events
XM Release 17.1 to ProdXM Release 17.2 to ProdXM Release 18.1 to StagingBI Batch 1XM Release
18.3 to ProdForward LogisticsArcadia Sprint 21Arcadia
Sprint 22XM Release 18.2
to ProdXM 18.4 Release to ProdArcadia Sprint 23Unsolicited ReturnsCase Mgmt
Tech ReadyeIVR MigrationXM 18.8 Release to ProdAgent Comms
ReadinessEmployee Trial
Use CasesAgent Readiness
MatrixSAR Packages
Complete"Phase 0" for TrialXM 18.11 Release
to ProdBI Report MigrationTimeline
IntegrationTrial
Wave 1 Start -
Existing AccountsAmdocs DR
War GameseGain SMS and ChatOutgoing Data FeedsXM NDEL and
UpgradesData validation - BIBi Data ReviewCustomer notifications
sentPeriods
Migration Window
Comments