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MVE
Created by
Chris Martin
Contributors
Description
MVE v1
Comments
359 views
0
0
Updated
6 months ago
Events
XM Release 17.1 to Prod
XM Release 17.2 to Prod
XM Release 18.1 to Staging
BI Batch 1
XM Release 18.3 to Prod
Forward Logistics
Arcadia Sprint 21
Arcadia Sprint 22
XM Release 18.2 to Prod
XM 18.4 Release to Prod
Arcadia Sprint 23
Unsolicited Returns
Case Mgmt Tech Ready
eIVR Migration
XM 18.8 Release to Prod
Agent Comms Readiness
Employee Trial Use Cases
Agent Readiness Matrix
SAR Packages Complete
"Phase 0" for Trial
XM 18.11 Release to Prod
BI Report Migration
Timeline Integration
Trial Wave 1 Start - Existing Accounts
Amdocs DR War Games
eGain SMS and Chat
Outgoing Data Feeds
XM NDEL and Upgrades
Data validation - BI
Bi Data Review
Customer notifications sent
Periods
Migration Window
