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May 31, 2020

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MVE

MVE v1

Created by Chris Martin ⟶ Updated 15 May 2018 ⟶ List of edits

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Events

XM Release 17.1 to Prod XM Release 17.2 to Prod XM Release 18.1 to Staging BI Batch 1 XM Release 18.3 to Prod Forward Logistics Arcadia Sprint 21 Arcadia Sprint 22 XM Release 18.2 to Prod XM 18.4 Release to Prod Arcadia Sprint 23 Unsolicited Returns Case Mgmt Tech Ready eIVR Migration XM 18.8 Release to Prod Agent Comms Readiness Employee Trial Use Cases Agent Readiness Matrix SAR Packages Complete "Phase 0" for Trial XM 18.11 Release to Prod BI Report Migration Timeline Integration Trial Wave 1 Start - Existing Accounts Amdocs DR War Games eGain SMS and Chat Outgoing Data Feeds XM NDEL and Upgrades Data validation - BI Bi Data Review Customer notifications sent

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