RST timeline of AMZ account
Category: Other
Updated: 27 Jan 2020
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Created byAbdul Ahmat
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Events
Sales and Marketing strategy agreedGerman tax certificate submitted and approved by Amazon DEContent creation, optimisation and localisation complete and uploaded to Amazon for approvalAccount is in good orderAccount received email notifcation from DE & UK Amazon notifying of "suspension"First appeal sent via account portalSecond appeal send directly to account "Performance Teams" in each 5EU countryAccount receives email notifcation from UK notifying of account "deactivation"Creation of 4 page Plan of Action by PFJ and submission to AmazonAccount receives email notifcation from DE notifying of account "deactivation"Submission of revised Plan of Action to AmazonSupport case issued requesting feedback on our revised POA - no responseRe-opended support case issued requesting feedback on our revised POA - no responseRe-opended support case issued requesting feedback on our revised POA - no responsePFJ & RST sign Amazon EU business agreementPeriods
Sales revenue achieved - 79% up vs 2018Content creation, optimisation and localisationWeekly calls to discuss current performance and agree next stepsContinued "internal" investigation to try and find "link" to RESTUBE accountPFJ leveraged internal Amazon connection to reveal the "link" that Amazon claimed.
Result: Philipp Thonemann owned a previous seller account (which had nothing to do with Restube account, yet Amazon claimed there to be a link)Re-creation of 4 page Plan of Action by PFJ - additonal time was required1. Re-engineered Philipp Thonemann's account to remove any link of him associated with his own previous account.
2. Issued a close request of his account (90 days)Daily checks on account and no further communication from Amazon on the matter
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