RST timeline of AMZ account

Sales and Marketing strategy agreed

German tax certificate submitted and approved by Amazon DE

Content creation, optimisation and localisation complete and uploaded to Amazon for approval

Account is in good order

Account received email notifcation from DE & UK Amazon notifying of "suspension"

First appeal sent via account portal

Second appeal send directly to account "Performance Teams" in each 5EU country

Account receives email notifcation from UK notifying of account "deactivation"

Creation of 4 page Plan of Action by PFJ and submission to Amazon

Account receives email notifcation from DE notifying of account "deactivation"

Submission of revised Plan of Action to Amazon

Support case issued requesting feedback on our revised POA - no response

Re-opended support case issued requesting feedback on our revised POA - no response

PFJ & RST sign Amazon EU business agreement

Sales revenue achieved - 79% up vs 2018

Content creation, optimisation and localisation

Weekly calls to discuss current performance and agree next steps

Continued "internal" investigation to try and find "link" to RESTUBE account

PFJ leveraged internal Amazon connection to reveal the "link" that Amazon claimed. Result: Philipp Thonemann owned a previous seller account (which had nothing to do with Restube account, yet Amazon claimed there to be a link)

Re-creation of 4 page Plan of Action by PFJ - additonal time was required

1. Re-engineered Philipp Thonemann's account to remove any link of him associated with his own previous account. 2. Issued a close request of his account (90 days)

Daily checks on account and no further communication from Amazon on the matter