Incident Timeline

Employee receives re-imaged laptop back from IT Dept.

Employee joins Wizard Financials as a call centre Customer Advisor

Employee brought into HR for a disciplinary for failing to follow data security policy

Employee reports that their laptop is malfunctioning and hands into IT Dept.

Call Centre supervisor notices a strange device connected to the employee’s laptop (2 consecutive lunchbreaks)

Meeting between the Wizard Financials HR manager, the IT manager and the Call Centre manager

Single member of the IT team collects the employee's laptop from the Call Centre

The employee called into a meeting with HR Manager and the Call Centre Supervisor