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Roadmap Practice CRM
Created by
Matias Buonavolonta
⟶ Updated 4 Dec 2018 ⟶
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Events
Decomiso ENGAGE REGIONAL y SDS. OEC como ÚNICO CRM y ESCRITORIO UNIFICADO
Iniciar analisis de dejar usar Contactos y Keywords de IBS
DECOMISO INSITE AR y CO
Decomiso Engage Argentina, Follower, Bitacoras, LivePerson (Chat) y ORN
Dejar de usar Contactos y Keywords de IBS
Iniciar analisis de dejar a IBS SOLO como catalogo de productos de facturación y aprovisionamiento
Dejar a IBS SOLO como catalogo de productos de facturación y aprovisionamiento (copia)
Canal: WEB, MAIL & VOICE
Canal: WEB, MAIL, VOICE, CHAT, MOBILE y Mensajería Instantanea
Event progress
Uso ORN
Uso OEC
Uso CPQ
Uso OSM
Uso OIC
Uso ORN
Uso OEC
Uso CPQ
Uso OSM
Uso OIC
Uso OEC
Uso OIC
Uso CPQ
Grouping
FSA 1.1 + TST + RETENCIONES
Periods
Oracle Right Now (ORN)
Oracle Engagement Cloud (OEC)
Configure, Price & Quote (CPQ)
Order & Service Management (OSM)
Oracle Integration Cloud (OIC)
LEAD MANAGEMENT (Venta Cliente Nuevo)
Periods
Oracle Right Now (ORN)
Configure, Price & Quote (CPQ)
Oracle Engagement Cloud (OEC)
Oracle Integration Cloud (OIC)
VENTAS: DECOMISO SDS
Periods
Configure, Price & Quote (CPQ)
Oracle Engagement Cloud (OEC)
Oracle Integration Cloud (OIC)
Order & Service Management (OSM)
KNOWLEDGE BASE FOUNDATION
Periods
Oracle Engagement Cloud (OEC)
PQR: DECOMISO ENGAGE REGIONAL
Periods
Oracle Engagement Cloud (OEC)
Oracle Integration Cloud (OIC)