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October 31, 2020
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incident/change timeline
Created by
Trent Barry
⟶ Updated 16 Nov 2018 ⟶
List of edits
Comments
Events
Email requesting pre pvt checks
2nd Reminder requesting pre pvt checks
3rd reminder for pre pvt checks
Final Reminder for pvt checks (if no response received within 10 mins - reboot will take place)
Email from UC team requesting to move the change to the weekend
Email request post pvt
Rail Supervisors last recorded call
CTASK0025456 - pre and post pvt checks - assigned to UC engineer (not UC group)
CTASK0025456 progressed to "Work in Progress" by Nisha Arokia Dass (not UC team)
CHG0044563 executed
CTASK0025456 Closed by Change Management Team
INC02466783 - (P3) - Rail - Supervisor - Telephony - Nice Recordings not working
Assigned to UC Operations
Re-assigned to Hosting - Windows - IT
Re-assigned to UC Operations
Voice recording fixed when AV exclusions were added and server rebooted
05 Nov 15:07 - INC0246783 marked as resolved in SNEXT
First Successful Voice recording post incident
05 Nov 04:40 - Start of WAIO Train De-railment event
Periods
Period with no Voice Recordings - 02 Nov 1:00am - 05 Nov 11:00am (3 days 10 hours)
CTASK never worked on/approved by UC
