incident/change timeline
Category: Other
Updated: 16 Nov 2018
Contributors
Created byTrent Barry
Attachments
Events
Email requesting
pre pvt checks2nd Reminder requesting
pre pvt checks3rd reminder for
pre pvt checksFinal Reminder for pvt checks
(if no response received within
10 mins - reboot will take place)Email from UC team
requesting to move the
change to the weekendEmail request post pvtRail Supervisors
last recorded callCTASK0025456 - pre and
post pvt checks - assigned to
UC engineer (not UC group)CTASK0025456 progressed to
"Work in Progress" by Nisha
Arokia Dass (not UC team)CHG0044563
executedCTASK0025456 Closed by
Change Management TeamINC02466783 - (P3) - Rail -
Supervisor - Telephony -
Nice Recordings not workingAssigned to UC OperationsRe-assigned to Hosting - Windows - ITRe-assigned to UC OperationsVoice recording fixed when
AV exclusions were added
and server rebooted05 Nov 15:07 -
INC0246783 marked as
resolved in SNEXTFirst Successful
Voice recording
post incident05 Nov 04:40 -
Start of WAIO Train
De-railment eventPeriods
Period with no Voice Recordings - 02 Nov 1:00am - 05 Nov 11:00am (3 days 10 hours)CTASK never worked on/approved by UC
Comments