Example DJI repair process timeline

DJI Stacey: Matt A. contacts DJI regarding damaged gimbal on a Phantom 4 Pro. Customer to send in drone for repairs and agrees to pay the balance as part is out of warranty. DJI Jim to send customer shipping details before the end of the day.

DJI Jim: Shipping address sent to mattA234@gmail.com with packing instructions.

DJI Jane: Customer Matt A. P4Pro received at repair center. Repairs on drone to begin tomorrow.

DJI Jack: Repairs on drone complete. Unit to be shipped back to customer tomorrow. Invoice sent to mattA234@gmail.com.

DJI Jack: P4Pro departed repair center with tracking number: AUX3824DL32Z

DJI Jack: per carrier, package was delivered at 3:02 PST on 10/14/2018. Please contact us at support.us@dji.com for any comments or concerns.