timeline of complaint

Initial Complaint sent to Sharen Everitt (Education Service Manager)

Out of Office Email Rec'd

Complaint Sent to SUBU + 'Appeals & Complaints'

Confirmation of receipt from Appeals & Complaints

Sharen Everitt aledgely passed complaint to Head of Department.

Sharen Everitt: "I've passed this onto Faculty Dean & Associate dean Student Experience."

2 months since initial complaint, 1 month since 'Formal' Complaint. Still no response.