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Timeline for Jira Helpdesk setup and deployment - 2018
6 months ago
Report format confirmed by Sam Coates
The Service Desk & IT Support Show
New deadline for final report
Original deadline for final report
Approval for Jira solution obtained
Day 1 Term 1 2018/19
Go-Live Day for customers at Hastings, St Leonards & Burgess Hill.
Go-Live Day for Technical support team
Go-Live Day for UOBAT CS customers.
Go-Live Day for Desmond Anderson, Pound Hill and Holmbush.
Go-Live Day for Baird, Blackthorns and Lindfield.
Go-Live Day for Churchwood, Dudley and Hollington.
Go-Live Day for Holmbush, Robsack and Silverdale.
Go-Live Day for Robsack, Silverdale and West St Leonards.
Deployment Project Completion date
Revised investigation and report writing time frame.
Initial investigation and report writing time frame.
School Summer Holidays
Proof of concept setup, testing specific setup including LDAP authentication methods.
Full setup, integration, team training and documentation, for Hastings, St Leonards and Burgess Hill.
Setup &integration for UOBAT Central Services.
Setup & Integration for Desmond Anderson, Pound Hill and Holmbush.
Setup & Integration for Baird, Blackthorns and Lindfield.
Setup & Integration for Holmbush, Robsack and Silverdale.
Setup & Integration for Churchwood, Dudley and Hollington.
Setup & Integration for Robsack, Silverdale and West St Leonards.
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