may 18, 2023 - Secret Service director Kimberly Cheatle addresses controversies, challenges facing the agency CBS Mornings 2023, May 18

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Having served in the Secret Service for 28 years, Cheatle was involved in the evacuation of Vice President Dick Cheney on Sept. 11, 2001, and served on then-Vice President Biden's protective detail. She was appointed director last year, amid a swirl of controversy the agency faced over deleting most of its text messages from Jan. 6, when a mob of Trump supporters attacked the U.S. Capitol in 2021. The agency attributed it to a data migration.

Cheatle defended the agency, saying, "Our integrity is everything. And there was nothing nefarious attached to that."

Its integrity, however, has been questioned amid scrutiny over other incidents. There are now questions over how an intruder managed to enter the home of national security adviser Jake Sullivan in April without being detected by his security detail.

Misconduct over the years — such as off-duty agents hiring sex workers in Colombia before one of former President Obama's trips, and a drunken altercation in South Korea — has also put the agency's integrity into question.

Cheatle said she has made sure "the workforce knows that misconduct won't be tolerated." Full investigations also take place whenever there is an allegation, she said.

"If we need to put a person on admin leave or revoke their security clearance, we'll do that," she said.

Recruitment and retention are other challenges. The Secret Service's departure rate was 48% last year due in part to the job's high demands.

The need for a full workforce will be pivotal in the 2024 campaign season, which will feature former President Trump, who already has lifetime protection.

In an effort to diversify the agency, Cheatle aims to have 30% female recruits by 2030. Part of that effort has included allowing YouTube influencer Michelle Khare to train with agents.

"I'm very conscious as I sit in this chair now, of making sure that we need to attract diverse candidates and ensure that we are developing and giving opportunities to everybody in our workforce, and particularly women," Cheatle said.

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