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1h 36min, feb 5, 2024 y - Proposal complete & routed to Customer on 2/5/2024 JIRA ticket moved to Customer Authorize Proposal Status SLA timer pauses SLA timer currently paused with 6 days/54 hours remaining Due date is fluid at this point and only re-established when Customer provides responses

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SLA Example

BySunil Satish
26 days ago

Date:

1h 36min, feb 5, 2024 y
Now
~ 3 months and 18 days ago
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