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mar 23, 2000 - Servicio de Calidad Total

Description:

La característica fundamental de esta etapa es que pierde sentido la antigua distinción entre producto y servicio. Lo que existe es el valor total para el cliente.

Added to timeline:

Calidad

ByTyrion Lannister
24 Oct 2018
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Date:

mar 23, 2000
Now
~ 25 years ago
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