23h 26min, jun 29, 2018 y - taxi hailing Ryde hit by 2,000 phantom bookings
Description:
https://www.todayonline.com/singapore/hit-fake-user-accounts-and-phantom-bookings-ryde-makes-police-report
Ryde’s Statement On Drivers Being Hit by Fake Accounts and “Phantom” Bookings:
In mid May, Ryde received a large number of feedback from drivers through email and social media platforms regarding fake rider accounts and “phantom” RydeX (private-hire) trip bookings. The cases have increased over the following 6 weeks, with close to 300 fake accounts and 2000 “phantom bookings” created. This has caused disruption to drivers and the resulting loss of income borne by them has exceeded $50,000.
After investigations, Ryde has found compelling digital evidence that point to IP addresses 119.73.221.76, 128.199.213.100 and 49.213.16.0 as the source of these accounts. Digital evidence indicate that a majority of these fake accounts and “phantom bookings” originated from locations in Midview City and The Herencia.
Such manipulations of the app have distressed affected drivers as their means of livelihood have been impacted. On top of causing drivers to lose money on fuel, these acts severely limit the drivers’ availability to take on more jobs as it sends them driving around in vain when they could have been picking up legitimate riders. As a ride-hailing platform, Ryde is taking all necessary actions to ensure that drivers who depend on the platform for income are not adversely affected.
This is a breach of Ryde’s Terms of Use, Item No. 7 (use of Services to cause nuisance, annoyance, inconvenience or make fake bookings). Ryde does not condone such acts of misrepresentation that threaten the livelihood of drivers.
Ryde has lodged a police report on June 26 against the attacks to bring such unlawful acts to light. Ryde has also notified the relevant authorities, the Competition and Consumer Commission of Singapore (CCCS), the National Private Hire Vehicles Association (NPHVA) and the Land Transport Authority (LTA).
As an interim measure, Ryde is conducting user audits to eliminate fake accounts and also informing drivers to report any incidents. Ryde will continue to closely monitor the situation and cooperate with authorities to put a stop to “phantom bookings”.
Added to timeline:
Timeline of Cyber Security Incidents
Prepared by https://cybersecurity.wtf/
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