Helpdesk
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è stato aggiornato 16 lug 2018
Timeline for Jira Helpdesk setup and deployment - 2018
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Created byTaner
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Report format confirmed by Sam CoatesThe Service Desk & IT Support ShowNew deadline for final reportOriginal deadline for final reportApproval for Jira solution obtainedDay 1 Term 1 2018/19Go-Live Day for customers at Hastings, St Leonards & Burgess Hill.Go-Live Day for Technical support teamGo-Live Day for UOBAT CS customers.Go-Live Day for Desmond Anderson, Pound Hill and Holmbush.Go-Live Day for Baird, Blackthorns and Lindfield.Go-Live Day for Churchwood, Dudley and Hollington.Go-Live Day for Holmbush, Robsack and Silverdale.Go-Live Day for Robsack, Silverdale and West St Leonards.Deployment Project Completion datePeriodi
Revised investigation and report writing time frame.Initial investigation and report writing time frame.School Summer HolidaysProof of concept setup, testing specific setup including LDAP authentication methods.Full setup, integration, team training and documentation, for Hastings, St Leonards and Burgess Hill.Term 1Term 2Setup &integration for UOBAT Central Services.School HolidaySetup & Integration for Desmond Anderson, Pound Hill and Holmbush.Setup & Integration for Baird, Blackthorns and Lindfield.Setup & Integration for Holmbush, Robsack and Silverdale.Setup & Integration for Churchwood, Dudley and Hollington.Setup & Integration for Robsack, Silverdale and West St Leonards.
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