1 gen 1983 anni - Arlie Hochschild provided the first definition of "emotional labour"

Descrizione:

The sociologist Arlie Hochschild provided the first definition of emotional labor, which is displaying certain emotions to meet the requirements of a job. The related term emotion work (also called "emotion management") refers to displaying certain emotions for personal purposes, such as within the private sphere of one's home or interactions with family and friends. Hochschild identified three emotion regulation strategies: cognitive, bodily, and expressive.

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