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April 1, 2024
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CX timeline
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Actualizado 27 mar 2018
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Created by
mverykios
List of Edits
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Comments
Eventos
Phase II sites / BD-PM Handoff
Poner en grupo
First Impressions
Eventos
Phase II sites / Updated signage
Phase I & II sites / New Visitor Packets
CSS / Updated Marketing Material
SG / Updated Marketing Material
Phase II sites / Promo material (25 kits)
Phase III sites / Updated signage
Pilot Wifi Improvement
Customer Service Excellence
Eventos
IAC T-t-T appointed
PM Global / Standards training
Períodos
CSS / IAC training
Phase I sites / IAC training
Phase III sites / IAC training
Scorecard
Eventos
Updated Scorecard
Phase I & II sites / Complete updated scorecard
CX Scorecard
Core CX
Eventos
Global CX Director appointed
Full-time GOLD Resource
Phase II sites / Kick offs
Phase I sites / Briefing
Phase III sites defined
All GM call #2
New GOLD
New GOLD
Períodos
CX Champions Appointed
Phase III sites / Kick offs
Internal Processes
Eventos
Phase II sites / SLT CX OpMech roll-out
EBE / Access to Information & Resources
VOC
Eventos
VOC pulse-check
VOC pulse-check
VOC pulse-check
VOC pulse-check
VOC pulse-check
VOC pulse-check
Pilot ConfirmIt
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