Frequently Asked Questions - FAQs

General questions
How to create private timelines?
Private timelines which only creator can see is a Premium feature. Please upgrade your account to Premium.
How to use groups of events?
You can create a group, then click to the group and choose events you want to add. There is no possibility to move groups manually yet, we’re working on this!
How to modify the same timeline together with someone?
If you upgraded to Premium, you can make timelines available by link. Someone who received the link will be able to edit your timeline. We’re working on restricted access for external editors by email only, allowing others to see timelines by link, but not to edit.
How to use Duplicate feature?
If you upgraded to Premium, you can copy your timeline using Duplicate button on timeline page. The new timeline will have the same permissions as original one.
How to delete timeline?
It’s possible to permanently delete your timeline. Please open My Timelines, click Preferences icon and then Trash
How to rename timeline?
When you click to Settings button after saving timeline, you can rename your timeline. #IMG
How to delete timelines if I’d like to delete account?
You can permanently delete your account with all of your timelines. Open Account settings on the right top side and choose Delete account
How to change background?
You can change background (cover) by click to camera icon in the header of timeline editor. Then please upload the file or open the link to the new cover.
How to download the timeline?
You can download your timeline by Download button on its page. Open your timeline from My Timelines page and choose download option. We’re about to launch several other export formats, stay tuned!
How can I remove watermark?
To download timelines without watermark, please upgrade to Premium.
Is it possible to upload multiple media to events?
Yes, you can upload as much as you like.
How to export timeline with its background?
Add a custom cover in Editor mode. Then save your timeline. After that please click PNG and download your timeline with the background.
My timeline disappeared. How to get it back?
Please make sure you are logged-in to the same account you use for the timeline you are trying to open. If you can see other timelines, please check if it’s renamed. Otherwise please raise a request to support@time.graphics.
How to add some external charts?
Please choose one of available graphs and add its parameters in preferences on the right.
I can’t login through Facebook
Please make sure you allowed TimeGraphics to use your general account data. If it doesn’t work out, please report the error to support@time.graphics
I didn’t receive registration confirmation email
Please make sure you have an access to the email you used for account on TimeGraphics. Hover over on Account icon and choose Confirm email.
If there is still no email in 48h, please raise a request to support@time.graphics or Facebook.
I can’t restore my password
Please raise a request to support@time.graphics if you didn’t receive password change link.
I found a mistype or bug
Thank you! Please report it to support@time.graphics
Subscription questions
Is the tool free?
Yes, public timelines are free. To be able to create private timelines or provide access to your timelines by link you should upgrade to Premium.
Is it possible to get a discount for students?
Yes, we’d be happy to grant a special discount up to 40%, considering you can help us to distribute the service across your university or via some student communities. Please advise what you can do by writing us to support@time.graphics.
How to avoid trial pop-up?
You can push Esc button or make your timeline available for public.
Will you charge me again when Premium terminates?
No, we won’t. You pay only for one duration of Premium. We’ll ask you for a new payment once current subscription expires.
How to do 2-years payment?
Please raise a request to support@time.graphics, we’ll advise.
Will timeline disappear after Premium?
Nothing to disappear! You’ll have an access for all of your timelines. However, it’s possible to edit Private timelines only with Premium. We’re developing the possibility to make your private timelines public when Premium expired, stay tuned!
Payment issues
I made a payment. When I’ll get my Premium?
We apply Premium automatically, however in some cases you should re-login. If your account is not upgraded within 24h, please raise a request to support@time.graphics or via Facebook.
I made a payment by mistake. Can I get my money back?
Yes, we can make a refund in case you did double payment. Please raise a request to support@time.graphics for any payment support questions.
Can I pay by another option besides PayPal?
Yes. It’s not possible yet to pay by card on Timegraphics, but we’d be glad to discuss alternative options - please raise a request to support@time.graphics.
Can Timegraphics provide payment invoice?
Yes, we can, but only for 1 year payment. Please raise a request to support@time.graphics
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