10 feb 2007 año - Case Study

Descripción:

The client received a telephone call from HMRC stating that she had been overpaid tax credits by more than £2,000 and was being asked to repay the amount. She did not receive any written confirmation. As a school cleaner struggling to pay her bills, she found this demand particularly distressing. HMRC Debt Management stated that because her financial statement showed expenditures exceeding income, they assumed she must have additional income and could afford £60 a month towards repaying the overpaid tax credits.

Citizens Advice Newcastle negotiated this amount to a more manageable figure, extending the repayment period until after 2010. The client still did not understand how the overpayment occurred and wrote to the tax credit office in mid-June 2007 to request an explanation. Despite several reminders, Citizens Advice Newcastle received no reply, leading them to file a formal complaint on the client's behalf. They were informed that a response would be provided by mid-September, but this did not happen. After additional reminders went unanswered, Citizens Advice Newcastle contacted the adjudication office at the end of October, requesting their intervention in the case. However, no reply was received. Meanwhile, the client’s mother-in-law wrote to Gordon Brown in September and received a response within a month, which explained the overpayments.

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