31 mar 2022 año - End of Help To Claim Project

Descripción:

The Help to Claim service, funded by the DWP, was extended for another 12 months to assist clients with their initial Universal Credit (UC) claims. Initially focused on remote support through telephone and webchat, the service began offering face-to-face appointments as Covid-19 restrictions were lifted. The DWP reviewed UC claims from the initial lockdown period, expanding the scope of the Help to Claim project to support clients needing additional evidence to maintain their claims and prevent overpayments.

As clients faced reduced payments or claim suspensions, support from the Help to Claim team increased, especially for those who were digitally excluded. The recommissioning of the Help to Claim Project ended in February 2021, with the DWP eliminating face-to-face contact and centralising management to a regional level. Citizens Advice Newcastle decided not to participate in the new framework due to the lack of face-to-face support, leading to the end of their involvement on March 31st, 2022.

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