21 jul 2021 año - Case Study

Descripción:

A client moved into a property in December 2020. He had been paying £100 per month to his supplier via direct debit. He initially had difficulties in obtaining a gas meter reading, but once he was able to do so he received a bill for £1,500. The adviser assessed the bill noting discrepancies with the opening reading being substantially lower than the actual readings provided by the client. Evidence was gathered including a copy of his tenancy agreement confirming closing meter readings from the previous tenant in the itinerary. Based on the new information the supplier recalculated the bill to £370 providing a £1,130 bill reduction. The adviser also assisted the client in setting up affordable repayments for his arrears and ongoing usage.

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