16 abr 1984 año - Case Study

Descripción:

Citizens Advice Newcastle assisted a single parent to a 3-year-old son who faced severe financial difficulties, leading to the disconnection of her electricity supply due to unpaid bills totalling £440. The client's income was only £38 per week, which was insufficient to cover her expenses.

Citizens Advice Newcastle successfully negotiated the immediate reconnection of electricity, agreeing to review the situation after a month. During this period, Social Services committed to paying £8 weekly towards the arrears. Citizens Advice Newcastle took further actions to increase the client's income and improve her financial stability, including:

1. Securing agreement to deduct £3 weekly from supplementary benefit towards her arrears.
2. Obtaining a higher heating addition for the client's benefit due to her son's health and the home’s poor heating conditions.
3. Successfully claiming a laundry addition due to her son's incontinence.
4. Securing single payments for essential household items like curtains, furniture, and bedding.
5. Arranging insulation installation through 'Keep Newcastle Warm' to reduce electricity consumption.
6. Identifying and addressing heat loss issues through the Energy Advice Unit, with the Wingrove Housing Department involved in rectifying the problem.
7. Requesting a grant from the Family Welfare Association to help with her electricity arrears.
8. Having the nursery school meal charges for the client’s son waived.
9. Assisting in an ongoing dispute regarding wages owed by her former employer.

At the end of the grace period, Citizens Advice Newcastle reported an increase of £14 in the client’s weekly income, reduced electricity consumption, and improved financial stability. As a result, the threat of disconnection was removed, allowing the client to manage her finances more effectively.

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