2 sept 1983 año - Case Study

Descripción:

In 1981, a client approached Citizens Advice Newcastle (CAN) with a complaint that their recently installed double glazing was not of good quality. CAN took action by writing multiple letters to the suppliers, who initially refused to carry out remedial work or offer compensation. When the suppliers remained uncooperative, CAN escalated the situation by threatening county court proceedings unless the windows were replaced or the purchase price was refunded. The suppliers responded by indicating their readiness to defend the case.

CAN then took several steps to strengthen the client's case:

1. Obtained an expert's report.
2. Secured professionally taken photographs.
3. Drafted a statement of claim and a request for a default summons.
4. Sought permission from the county court to represent the client.

A CAN staff member attended the preliminary hearing, where the exchange of documents was ordered and an expert's report was agreed upon. During the subsequent three-hour arbitration, a CAN staff member represented the client. The registrar ruled in favour of the client, awarding:

- £180 in expenses.
- Replacement of all windows.
- An order allowing the case to remain on file for a year, ensuring the client could return to court if the replacement windows were also found to be of substandard quality.

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