1 jan 2012 ano - Liu and Park

Descrição:

Liu and Park's study was created to identify the factors that make reviews trustworthy or useful, they found that negaive reviews of a place or thing are often seen as being more trustworthy than teh positive reveiws.
https://www.researchgate.net/publication/267275303_What_makes_a_useful_online_review_Implication_for_travel_product_websites

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