27 fev 2012 ano - HNZC Options and Advice Service - stops

Descrição:

Housing New Zealand Corporation (HNZC) announced that from April 2012 it was ending its Options and Advice Service and would be ‘concentrating on its core function of managing state houses’. An expansion of the HNZC call centre meant that this was the first point of contact for customers with HNZC offices open for scheduled appointments and housing assessments only. The call centre was able to arrange repairs, undertake pre-assessments, check accounts, provide advice on whether callers are likely to be eligible for a state house, provide waitlist updates and answer general enquiries.

The Options and Advice Service was intended to ensure that clients had information on all the housing options that were available to them (ie practical alternatives to state housing). It was piloted in eight sites from August 2009 and extended to all HNZC sites from March 2010. Following an assessment people were able to proceed with an application for state housing or if they decided to seek private sector rental they were referred to the Ministry of Social Development for an assessment of financial assistance that may be available. The Options and Advice Service had also worked with other agencies to find private rental accommodation for people who approached HNZC.


Source: https://www.msd.govt.nz/about-msd-and-our-work/about-msd/history/social-assistance-chronology-programme-history.html

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