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CX timeline
Created by
mverykios
⟶ Updated 27 Mar 2018 ⟶
List of edits
Comments
Events
Phase II sites / BD-PM Handoff
Grouping
First Impressions
Events
Phase II sites / Updated signage
Phase I & II sites / New Visitor Packets
CSS / Updated Marketing Material
SG / Updated Marketing Material
Phase II sites / Promo material (25 kits)
Phase III sites / Updated signage
Pilot Wifi Improvement
Customer Service Excellence
Events
IAC T-t-T appointed
PM Global / Standards training
Periods
CSS / IAC training
Phase I sites / IAC training
Phase III sites / IAC training
Scorecard
Events
Updated Scorecard
Phase I & II sites / Complete updated scorecard
CX Scorecard
Core CX
Events
Global CX Director appointed
Full-time GOLD Resource
Phase II sites / Kick offs
Phase I sites / Briefing
Phase III sites defined
All GM call #2
New GOLD
New GOLD
Periods
CX Champions Appointed
Phase III sites / Kick offs
Internal Processes
Events
Phase II sites / SLT CX OpMech roll-out
EBE / Access to Information & Resources
VOC
Events
VOC pulse-check
VOC pulse-check
VOC pulse-check
VOC pulse-check
VOC pulse-check
VOC pulse-check
Pilot ConfirmIt
