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Dropbox-RCA-2-8-2018
Created by
Sammy Qu
⟶ Updated 8 Feb 2018 ⟶
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Events
Dropbox Accounts Deprovisioned
Event error discovered
Script pushed to reverse deprovisioning
EMEC notified
Resolution Team Organized (webex)
Users added back to AD provisioning group
Communication sent regarding event and restoral
Manual AD import (OKTA)
Conference bridge closed
EMEC notified of the resolution
Final communication with instruction for any remediaa
Periods
AD to Okta to Dropbox replication
Individual user issues resolved